Shipping & Delivery

Last updated: October 2026

At Crafts of Africa, we deliver handmade African crafts across Kenya and ship worldwide via DHL. Because courier coverage and rates vary by town and country, our checkout automatically shows the delivery options available for your specific location.

1. Delivery Within Nairobi & Environs

We offer Same-Day Delivery for orders placed before 3:00 PM within Nairobi CBD, surrounding estates, and nearby metropolitan towns (including Kiambu, Ruiru, Thika, Kitengela, Athi River, Limuru, and Wangige). Orders placed after 3:00 PM are dispatched the next morning.

2. Country-Wide Shipping (Outside Nairobi)

We deliver to towns across Kenya — including Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Meru, Nanyuki, Machakos, Kakamega, Kisii, Malindi, Garissa, and more. Country-wide deliveries typically arrive within 24 to 48 hours of dispatch.

3. Location-Based Carrier Availability & Rates

Not every courier serves every town. When you select your delivery town at checkout, our system filters and displays only the active courier partners that operate on your route, along with each carrier's exact delivery fee for that town so you can choose the option that suits you best.

Our current courier partners include:

Currently serving 67 active delivery towns and routes across Kenya. If your town isn't listed at checkout, tap the WhatsApp button and we will arrange delivery via your preferred bus or parcel service.

4. Free Delivery Promotion

Orders with a subtotal of KES 15,000 or more qualify for FREE standard delivery across eligible routes in Kenya.

5. Order Dispatch & Schedule

Orders are confirmed by phone or WhatsApp and dispatched Monday to Saturday (8:00 AM – 6:00 PM weekdays, 9:00 AM – 4:00 PM Saturdays). Orders placed on Sundays or public holidays are processed on the next business day.

6. Waybill & Order Tracking

Once your package is handed over to your selected courier, we share the waybill or parcel tracking details with you via SMS or WhatsApp, and you can also check your order status anytime in My Account.

7. International Shipping (DHL)

We ship to international customers worldwide via DHL where service is available. International buyers enter their delivery address at checkout (or contact us first for a quotation) and we confirm the exact shipping charge and estimated delivery time by WhatsApp or email before dispatch. You can shop in USD, GBP or EUR using the currency selector in the header.

Customs duties and import taxes at destination are the responsibility of the recipient. Delivery times vary by country — typically 3–7 business days to major cities.

Questions About Delivery to Your Area?

Chat with us on WhatsApp at 0721 379 229 or email info@craftsofafrica.co.ke and we'll confirm the fastest carrier for your location.