Frequently Asked Questions
Answers about ordering, delivery, international shipping, custom orders and more.
How do I place an order?
Browse products, add them to your cart, and click "Proceed to Checkout". Fill in your delivery details and submit. Or tap "Order via WhatsApp" on any product to order directly through chat.
How long does delivery take?
Delivery within Nairobi typically takes 1-2 business days. Other counties take 2-5 business days depending on location. We'll confirm the timeline when we call to verify your order.
How much does delivery cost?
Delivery is free for orders above KES 15,000. Below that, the fee depends on your delivery town and the courier company you choose at checkout — you'll see the exact price before placing your order.
How do I pay?
You can pay via M-Pesa or card. International customers can pay securely by card — card payments confirm the checkout currency automatically (KES, USD, GBP or EUR). Orders are confirmed by WhatsApp or email before delivery.
Do you ship internationally?
Yes. We ship worldwide via DHL where available. International buyers enter their address at checkout and we confirm the shipping cost and delivery time by WhatsApp or email before dispatch. You can also shop in USD, GBP or EUR using the currency selector.
Can I order a custom or personalised product?
Yes — it's one of our specialties. We make, supply and source customised African products: choose the item, materials, colours, sizes and even your own branding. Start on the Custom Orders page or message us on WhatsApp.
Do you do corporate, bulk or wholesale orders?
Yes. We supply hotels, NGOs, schools, companies, gift shops and resellers with branded gifts, bulk orders and catalogues. Request a quotation on the Corporate Orders or Wholesale pages.
Can I return a product?
Yes. If a product arrives damaged or is not as described, contact us within 48 hours via WhatsApp and we'll arrange a replacement or refund.
How do I track my order?
After placing an order, you'll receive an order confirmation page with your order ID. You can also check your orders in your account, or contact us via WhatsApp for updates.
Is it safe to shop on Crafts of Africa?
Yes. Your account is protected with a secure password, and all sessions are encrypted. We never share your personal information with third parties.
How do I contact Crafts of Africa?
Tap the WhatsApp button anywhere on the site to chat with us instantly, message us at 0721 379 229, or email info@craftsofafrica.co.ke.